Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Thomas & Lucy London. By placing an order, you agree to the terms outlined below.

1. Applicability

By using our website and placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Product Information

We take great care to ensure that all product descriptions, images, and details are accurate and up to date. However, minor variations or typographical errors may occur.

3. Orders & Payment

  • Orders are processed once full payment has been received
  • Available payment methods may vary depending on your location
  • Customers are responsible for selecting a valid and supported payment method at checkout

4. Processing & Delivery

  • Processing time: 1–3 working days
  • Estimated delivery time: 3–7 working days (depending on location)

All orders are carefully prepared and shipped via our international fulfilment network to ensure efficient delivery.

5. Returns & Cancellations

Please refer to our Returns Policy for full details regarding returns, refunds, and cancellations.

6. Liability

  • We are not liable for loss or damage during transit if tracking confirms that the order has been delivered
  • Customers are responsible for ensuring that the shipping address provided is accurate
  • Any errors in the address must be reported within 24 hours of placing the order

7. Intellectual Property

All content on this website—including text, images, branding, and logos—is the property of Thomas & Lucy London and may not be used, reproduced, or distributed without prior written permission.

8. Complaints Procedure

If you have a complaint, please contact us at Info@thomaslucylondon.com.
We aim to respond to all enquiries within 5 working days and resolve any issues as efficiently as possible.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

At Thomas & Lucy London, we are committed to providing a reliable, transparent, and customer-focused shopping experience.