Privacy Policy
This Privacy Policy applies to the services of Thomas & Lucy London. We respect your privacy and are committed to ensuring that any personal information you provide to us is handled securely and with care.
Information We Collect
When you place an order or create an account with us, we may collect the following personal data:
- Full name
- Address details
- Email address
- Telephone number
- Payment information
- IP address and device information
- Website activity and browsing behaviour
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Provide customer service and support
- Send updates regarding your order or relevant information
- Improve our website, services, and overall customer experience
Sharing Your Information
We only share your data with trusted third parties when necessary to operate our business effectively, such as:
- Payment providers
- Delivery and logistics partners
We may also share information if required to do so by law.
Data Retention
We do not retain your personal data for longer than necessary to fulfil the purposes outlined above, unless a longer retention period is required by law.
Cookies
Our website uses cookies to:
- Improve website functionality
- Analyse visitor behaviour
- Support marketing efforts
You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data
- Object to the processing of your data
- Request data portability
To exercise any of these rights, please contact us using the details below.
We are committed to protecting your privacy and ensuring a safe and trustworthy shopping experience with Thomas & Lucy London.