Shipping & Delivery
At Thomas & Lucy London, we aim to deliver your order as quickly and smoothly as possible. Below you’ll find all the key information regarding our shipping and delivery process.
Processing Time
All orders are processed within 1–3 working days.
Once your order has been dispatched, you will receive a confirmation email including your tracking details.
Delivery Time
The estimated delivery time is 3–7 working days, depending on your location.
Please note that delivery times may occasionally be affected by busy periods, seasonal demand, or external courier delays.
Shipping Method
We work with a trusted international fulfilment network to ensure efficient and reliable delivery.
All orders are fully tracked, so you can follow your parcel every step of the way.
Shipping Costs
Shipping costs are calculated at checkout and depend on:
- Order weight
- Delivery destination
- Selected shipping method
Any applicable fees will always be clearly displayed before completing your purchase.
Delivery Responsibility
- Once tracking confirms that your parcel has been delivered, the responsibility transfers to the customer
- Please ensure that your shipping address is correct at checkout
- Any address errors must be reported within 24 hours of placing your order
Need Help?
If you have any questions regarding shipping or delivery, feel free to contact us:
Email: Info@thomaslucylondon.com
At Thomas & Lucy London, we are committed to providing a reliable and transparent delivery experience, so you can shop with confidence.